BURN
About the role
Burn is looking for an IT Officer who will be responsible for the following duties :
Duties and Responsibilities:
- Administration of the active directory – Creating, and modifying user accounts, groups, computer accounts, organizational units (OUs), and other objects in the directory service database.
- Administration of office 365 platform – SharePoint, Teams, Exchange, PowerApps
- Support development and implementation of new computer projects and new hardware installations.
- Diagnosing and fixing problems or potential problems within the network and its hardware, software, and computer systems.
- Assist in maintaining IT inventory for all IT assets within the organization and conducting regular preventive maintenance on all IT assets and logging the same.
- Preparing regular reports on IT support issues, maintenance logs, and any other relevant report that may be asked by the supervisor.
- Configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users.
- Monitoring network, firewall, and computer systems to ensure 99.9% uptime, security & improved performance.
- Provide user support in setting up & conducting end-user training for all relevant IT platforms.
- Any other duties as assigned by the supervisor.
Skills and Experience
- Bachelor’s degree in information technology, Computer Science, or a related field. – E
- Proven experience as an IT Officer or a similar role, with a minimum of 3 years of relevant experience.
- Strong technical knowledge of IT infrastructure, Active Directory, 0365, servers, networks, operating systems, ERP systems and software applications.
- Proficiency in IT support and troubleshooting, with the ability to diagnose and resolve technical issues effectively.
- Experience in leading and managing a team of IT professionals, fostering a collaborative work environment.
- Solid understanding of IT security principles and best practices, with hands-on experience in implementing security measures.
- Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users.
- Strong analytical and problem-solving skills, with the ability to think strategically and propose innovative solutions.
- Certifications such as ITIL are highly desirable.
- Ability to prioritize tasks, handle multiple responsibilities simultaneously, and work effectively under pressure.
- Familiarity with project management methodologies and tools to successfully deliver IT projects on time and within budget.
- Understanding of IT security best practices, data protection, and disaster recovery planning.
Qualified Female Candidates encouraged to Apply
BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).