The Ciheb Initiative is a local nonprofit established by Board of Directors to carry out programs to strengthen health systems and improve the human condition in Malawi. Ciheb Initiative activities are funded generally by U.S. government entities through cooperative agreements. The Ciheb Initiative has received PEPFAR funding from the US government /CDC for Accelerating Malawi’s PEPFAR Laboratory Logistics and Infrastructure for Quality (AMPLIFY 2.0). This cooperative agreement aims to achieve and maintain HIV epidemic control. AMPLIFY 2.0 will strengthen the laboratory efficiency, capacity, and quality through improving laboratory infrastructure, improving laboratory data utilization for decision making, training human resources, and adhering to quality management systems.

Applications are therefore welcome for the following vacant positions to Malawian Nationals on fixed term basis.

Information Technology Manager – 1

Position Description

The IT manager works closely with the rest of the team to ensure that Ciheb Initiative is using the most up-to-date technology to run our operations. He / she will be responsible for ensuring that the hardware and software used by Ciheb Initiative is compatible, up to date, secure, and scalable. They will also be responsible for managing internal network and providing support to staff.

 Duties and Responsibilities:

• Run regular checks on network and data security.
• Identify and Act on opportunities to improve and update software and systems.
• Manage the end-to-end software development process for any new applications or change to existing systems.
• Develop and implementing IT policy and best practice guides for the organization.
• Conduct regular system audits.
• Run and share regular operation system reports with senior staff.
• Oversee, and determine timeframes for major IT projects including system updates, upgrades, migrations and outages.
• Provide direction for IT team members and Identify opportunities for team training and skills enhancement.
• Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions.
• Analyze processes, technologies, and vendors continually to find areas for improvement.
• Prepare cost–benefit analyses when upgrades are necessary, and monitor vendors to ensure that they’re offering the best-possible service and value for business needs.
• Train employees to use software and hardware; troubleshoot issues and provide technical support when needed.
• Develop and execute disaster planning and maintain data backups

Qualifications, Skills and Abilities:

• Degree in Information Technology, Computer Science or equivalent.
• Minimum of 5 years’ experience in a technical IT role, preferably in an international environment.
• Excellent technical knowledge of and experience with a variety of technologies, including Microsoft Active Directory, Microsoft and Linux server technologies, Microsoft Office 365 and Exchange, cloud-based storage systems, Windows OS, MS Office suites, Citrix and PowerShell.
• Good written and oral communication skills in English.
• Excellent interpersonal skills with the ability to convey information clearly to users and grasp perceived difficulties.
• Excellent diagnostic skills and ability to exercise good judgment in the resolution of problems.
• Ability to multi-task and prioritize to meet deadlines.
• Ability to learn on the fly and stay up to date with the latest technology.
• Reliability, integrity, and confidentiality.
• Customer-centric mindset with a high degree of both pro-activity and responsiveness.
• Solid experience in project management and daily IT operation support
• Knowledge in Agile Project Management Model and Software Development Life Cycle (SDLC) would be advantage
• Experience and maturity to work cultural diversities and ability to communicate ideas, standards and policies with confidence

Mode of Application

Suitable candidates should apply by sending a resume, motivational letter, copies of certificates and contact details of at least 3 current / former employers to the following email address: malawi_recruitment@mgic.umaryland.edu

The closing date for receiving applications for the positions is 19^th September 2024.

 Ciheb Initiative in Malawi is an Equal Opportunities Employer