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Family Health Services (FHS), formerly known as PSI Malawi, has partnered with the government of Malawi through the Ministry of Health (MoH) since 1994 in safeguarding the health of Malawians by using private sector approaches to reconfigure healthcare delivery – (i) through directly delivering innovative social and behaviour change communications, social marketing, and social franchising across a wide range of health areas including Reproductive Health, HIV, Malaria and water-borne disease prevention ii) by playing a market facilitation role, approaching market challenges and opportunities with a system-wide lens that unlocks a self-sustaining market with multiple players that can prioritize, adapt and ultimately thrive without external assistance and funds.

While a local organisation with deep roots in Malawi, Family Health Services is globally connected; mainly through affiliation to Population Service International (PSI), a Washington DC-based non-governmental and non-profit making organization that boasts a global network of members across over 50 countries through which FHS continues to leverage capacities, learnings, and best practice to enhance activities in Malawi. To accomplish its mission, FHS is inviting applications from suitably qualified candidates to fill the following vacant positions.

VMMC Service Delivery coordinator

Job Summary.

Coordinates VMMC service delivery activities of designate service delivery teams in fixed, mobile and outreach sites to ensure efficient delivery of safe and quality services.

Duties and responsibilities

• Serves as a liaison to the program office, the service delivery team, the clients and the District Health Office (DHO).
• Through the team leads, directly supervises the service delivery staff in designated sites and refers any HR issue, technical issues to the relevant office.
• Ensures the project technical and logistic systems and procedures are in place within designated sites/teams, and adhered to by the teams, to ensure all support functions are effective and efficient.
• Oversee teams’ monthly work plan development and activities implementation per approved budget.
• Work with team leads to prepare monthly VMMC service delivery budgets, monthly summary operations report and quarterly comprehensive performance report for each of the teams.
• Supervises and monitors the field activities financial expenditure by service delivery teams while ensuring timely liquidation by team leads and compliance to approved budget.
• Facilitates, coordinates and writes reports of VMMC meetings within geographical jurisdictions: the meetings include (but not limited to) monthly QA and operations meetings bringing service delivery teams together, quarterly joint PSI/DHO QA and supervisions feedback meetings.
• Oversees QA, CQI and support supervision activities in designated teams/sites. This includes ensuring quality improvement team (QIT) meetings take place and lead by team leads.
• Work together with the cluster mobilization team to ensure leverage, efficient coordination, and constant flow of clients to designated teams.
• Provides leadership in enforcing teams’ compliance to project standard procedures, national quality standards, protocols and guidelines including timely reporting and management of adverse events.
• Oversees undisrupted commodities supply chain system to designated teams while ensuring proper stock control and stock take records are maintained at sites level. This includes working with team leads to prepare monthly team-based commodities consumption reports.
• Oversees preparation and maintenance of equipment inventory records at designated sites including preparation of quarterly equipment maintenance reports.
• Work together with Health Centre in-charges to ensure uninterrupted provision of VMMC services at the fixed and outreach facilities while promoting VMMC integration into MOH mainstream for sustainability.
• Coordinates VMMC counselling services among designated teams/sites and ensures
  100% linkage and referral of all HIV positive clients.
• Work with project M&E team to ensure VMMC tools are available to the teams and teams are conducting proper and procedural paper based and electronic data entry and reporting processes.
• Prepares regular leave schedules and Rota for the VMMC surgical teams to ensure non disruption of service delivery activities across the year.
• Coordinates the mapping of outreach sites before the outreach activities are conducted by designated teams
• Work with the QA and training team to ensure all service providers providing services through outreach sites are trained, certified and comply with quality standards and procedures.
• Any other duty assigned by the supervisor

REQUIRED/RECRUITMENT QUALIFICATIONS

Education, Professional Training, Licenses and Registrations Education.

• Degree/Diploma in clinical medicine or Degree/ Diploma in Nursing.

Experience, Knowledge Skills and Abilities

• at least three years’ experience in VMMC service provision
• Registered with Medical/Nurses and Midwives Council of Malawi.

PERSONAL SPECIFICATIONS

• Experience working with cooperating partners, health public sector, NGOs and private sector.
• Excellent computer skills
• Knowledge of HIV programming in Malawi
• Knowledge of donor requirements and procedures
• Excellent oral and written communication skills, Facilitation & negotiate skills
• Skills to analyze, interpret and assist in solving difficult problems arising from the organization’s cultural diversity.
• Be self-starter, effective team player and demonstrated verifiable result-oriented track record

OTHER KEY RELATIONSHIPS

• Adhoc meetings with MOH, stakeholders and other implementing partners

Mode of Application

Qualified candidates with the specified qualifications and experience should submit their electronic application letters and updated CVs with names and contact details of three traceable referees, through jobs@fhs.org.mw. indicating the job title for the position you are applying for in the email subject line. All applications must be submitted by 6th September 2024 to The Head of Human Resources, Family Health Services, Box 30132, Lilongwe.

Family Health Services is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of religion, color, sex, age, disability, sexual orientation, marital status, personal appearance, political affiliation, family status or responsibilities, ger identity, or expression, pregnancy, or related medical conditions.

Family Health Services maintains zero tolerance for child abuse, sexual abuse, or exploitative acts or threats by our employees, consultants, volunteers, contractors, or anyone associated with the delivery of our programs and services and takes seriously all complaints of misconduct brought to our attention.

Disclaimer!

Family Health Service has become aware of scams involving false job offers. Please be advised: Family Health Services will never ask for a fee during any stage of the recruitment process. All active jobs are advertised directly in the newspapers or on vetted career websites. Official FHS emails will always arrive from a@fhs.org email address.

Please report any suspicious communications to safeguarding@hs.org.mw If you are suspicious of anything, please report through email to safeguarding@fhs.org.mw or reportsqm@tip-offs.com; or write a letter to Tip-Offs anonymous, P.O. Box 1726, Blantyre; or call/send SMS using Airtel/TNM/Access to 847