Hotel Supervisor

Football Association of Malawi (FAM)


Football Association of Malawi (FAM) is the governing body of football in Malawi and was founded in 1966 with its main mission of effectively organizing, administering, developing and controlling the game of football in consistent with FIFA rules and regulations in a manner that will continuously improve the standard of football in the country. FAM is affiliated to FIFA, CAF, COSAFA and the Malawi National Council of Sports (MNCS). FAM manages all Malawi national Football, Beach, Futsal teams for both men and Women.

FAM seeks to hire a Hotel Supervisor and Club Licensing Officer for the Head office situated in Blantyre, Chiwembe – Limbe.

Hotel Supervisor (Grade C3)

Job Summary

This position is responsible for managing budgets, customer service, supervising maintenance, training, coordinating tasks, and overseeing food and beverage to ensure the hotel, restaurant, Bar, Gym and Laundry operations effectively achieve planned goals for revenue and profit while maintaining standards for guest and employee satisfaction, quality assurance, and asset protection.

The successful candidate will be offered a 3-year renewable performance-based contract.

General Description

Reporting to the Marketing and Broadcasting Manager, the incumbent will lead in ensuring that hotel services activities are always conducted in adherence to hotel industry guidelines and FAM’S and other donors’ policies and standards.

Key Responsibilities

a) Revenue Management:

  • Provide periodical revenue growth with information that includes a market analysis of competitors’ and a forecast of special events that may impact occupancy and/or rate.
  • Support sales efforts as directed by the Management and the corporate sales organization.
  • Train front desk staff to successfully perform selling techniques and procedures for current promotions.

b) Financial Results:

  • Provide input to the annual budget by forecasting changes in operating expenses and labor cost.
  • Based on forecasted monthly revenue, adjust controllable expenses to maintain profit margins and achieve planned monthly budget;
  • Execute association’s policies and procedures for purchasing and inventory control.

c) Guest Satisfaction:

  • Train staff to successfully perform guest service procedures in accordance with association’s standards (e.g., greeting, scripts, pre-assignment of rooms, etc.).
  • Personally respond to guest complaints and comment cards in accordance with association’s standards.
  • Refine and develop menus that drive sales and satisfy customers
  • Receive satisfactory scores for Medallia (i.e., guest satisfaction survey) and take action to correct any deficiencies.

d) Employee Satisfaction:

  • Recruit, select, train and manage employees to deliver guest services and quality products that will lead to achieving goals for revenue and profit.
  • Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions and fair treatment of employees.
    Conduct wage surveys to provide input to annual budget and to ensure that the hotel is offering competitive wages.
  • Train and develop assigned potential management candidates and trainees in accordance with Human Resources programs and guidelines.
  • Provide leadership by conducting business in a professional manner and in accordance with all association’s policies including standards of conduct, business ethics and conflicts of interest.

e) Product Quality:

  • Ensure a satisfactory guest experience and protect the association’s physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards.
  • Manage the preventative maintenance and quick-fix programs in accordance with association’s standards.


Education and Experience

  • Bachelor’s degree in business management or hospitality management with at least 2 years of supervisory position in hotel management role is a plus.
  • Diploma in hospitality management with at least 5 years on-the-job hospitality experience in varying departments, such as housekeeping, customer service or food and beverage.
  • Excellent knowledge of hotel procedures.

Other Knowledge and additional Competences

  • Must have knowledge of a variety of computer software applications in any Hotel management software, Word, Excel, Power Point and Access.
  • Must have effective oral and written communication skills.
  • Must have good analytical skills and decision-making ability.
  • Must be able to work independently and multi-task, prioritizing as appropriate.
  • Must be able to sit or stand for long periods at a time.
  • Capable of working in a fast paced environment and in stressful situations.
  • Must be flexible in work hours/days.
    Requires good vision.
  • Must be available to work extended hours, nights and weekends.


FAM will offer a competitive remuneration par commensurate with qualification and experience within its structure.

Method of Application

Interested candidates should apply by submitting a Motivation letter, a Detailed Curriculum Vitae with three traceable referees and copies of certificates not later than 19th July, 2024.

Applications must be submitted by email clearly marked “Application for Hotel Supervisor Position” by email to:

The General Secretary
Football Association of Malawi
Mpira Village
P.O. Box 51657
Or Email address: