Reservation Agent

Serendib Hotels and Resorts

Serendib Hotels and Resorts is looking for qualified and experienced personnel to take up the positions below, tenable in Lilongwe


Reporting to: Head, Sales & Reservations, Central Reservations Office

Job Description

  • Assisting and advising customers who may be choosing from a variety of travel options.
  • Making reservations for customers based on their various requirements and budgetary allowances.
  • Checking the availability of accommodation or transportation on the customers’ desired travel dates.
  • Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
  • Processing payments and sending confirmation details to customers.
  • Sorting out any issues that may arise with bookings or reservations.
  • Selling and promoting reservation services.
  • Answering any questions customers might have about the reservation process.
  • Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
  • Providing support to customers who may need to amend or cancel a reservation.

Experience and Qualifications

  • Minimum of a Bachelor’s Degree in Hospitality Management, Tourism Management or a related field
  • At least one year of work experience in a similar field
  • Excellent communication skills in English.
  • Demonstrated capacity for critical thinking and analysis.
  • Strong attention to detail.
  • Ability to thrive in a fast-paced environment.

How to Apply:

Applicants must self-complete and submit this application. The applicant must have an electronic copy (PDF or Word) of their CV and educational documents ready for upload.

Complete online application by using the URL link:

Closing date: 14th June, 2024.