Old Mutual Life Assurance Company
Exciting and challenging opportunities have arisen within Old Mutual Life Assurance Company (Malawi) Limited. Applications are invited to fill in the vacant positions as follows: –
CUSTOMER EXPERIENCE CONSULTANT
Location: Blantyre (2), Lilongwe (3), Mzuzu (1)
Key Duties and Responsibilities:
Reporting to the Customer Experience Officer, the successful candidates will be responsible for:
- Providing excellent customer experience.
- Attending to all walk-in customers.
- Handling customer enquiries, queries, and complaints.
- Logging and tracking customer complaints, enquiries, and queries to ensure adherence to standard operating procedures and service level agreements.
- Proactively ensuring customers are provided with timely feed back in response to their complaints and queries.
- Escalating all outstanding queries and complaints and making sure they are resolved within the stipulated timeframe.
- Conducting monthly Net Promoter Score (NPS) surveys and providing feedback to business units on customer sentiments.
- Conducting quarterly Net Effort Score (NES) surveys and providing feedback and recommendations to management.
- Contributing to team effort by performing other related tasks.
Required Education & Experience:
- Must have a Bachelor’s degree in any relevant field from a reputable institution.
- At least two years relevant work experience.
Skills & Attributes:
- Proficient in Microsoft Word, Excel, and Power Point.
- A passion for customers.
- Mature and presentable.
- Cheerful, vibrant, empathetic, and self-controlled
- Ability to work under pressure.
- Excellent interpersonal communication skills, both verbal and written.
- Fast learner.
- Highly organized and versatile.
To apply, visit our Website (www.oldmutual.co.mw), click About Us, open Careers and APPLY for the vacancy.
Below are the reference codes-:
Blantyre : JR-54059 Customer Experience Consultant
Lilongwe : JR-54055 Customer Experience Consultant
Mzuzu : JR-54061 Customer Experience Consultant
Make sure you upload your motivational letter, updated CV with three traceable referees, copies of relevant certificates and National ID.
Note: Manual applications will not be accepted.
Closing date for receiving these applications is Tuesday, 21st May 2024.