Voice, VAS & SMS Officer

Airtel Malawi Plc

Why Airtel Malawi Plc?
At Airtel Malawi Plc, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Malawi Plc is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.


  • Achieving revenue targets by planning and achieving an optimal balance between the recharge revenue and the usage by the customer
  • Designing, managing, analyzing programs and offers to create stickiness of the base to the network and hence building loyalty.
  • Monitoring revenue and Subscriber KPI’s performance
  • Monitoring the levels of inactivity on the network and implement initiatives to maintain a positive trend
  • Implementing, monitoring, and reporting on initiatives that are targeted and reduce inactivity/Churn through CLM activities.
  • Increasing the DREC and REC based voice ARPU month on month.
  • Analyzing voice rate and take necessary actions.
  • Daily/Weekly/Monthly tracking of Voice KPI
  • Understanding all products within the Voice, VAS/SMS product family and policies.
  • Understanding market and external environment trends
  • Performing other duties as assigned from time to time within specified timelines.


Educational Qualifications  & Functional / Technical Skills 

  • A first degree or its equivalent in Marketing or business related
  • Knowledge of the Telecom Industry is an added advantage
  • A recognized professional Marketing body is an added advantage
  • Able to work under high stress with short term targets and objectives –
  • IT literacy (MS Excel, PPT, Word)

Relevant Experience

  • At least 3-4 years working experience with in Telecoms Marketing – Exhibits good level of creativity and resourcefulness.
  • Planning
  • Presentation skills

Apply Now