IT Specialist

Project HOPE

Job Summary

Under the general supervision of the Director of Finance & Administration (DFA), provide technical, troubleshooting support to IT end users in the field and office in support of the Project Hope Namibia (PHN) ANAPA project. As IT Stems Specialist, you will be responsible for ensuring that all ANAPA information technology processes are adequately supported. You will also be responsible for making strategic IT decisions. 

Specific Responsibilities and Duties:

Policy Development and Monitoring
  • Setting up and maintenance of IT policies and procedures.
  • Manage, oversee, and coordinate all IT systems in the office.
Support
  • Provide IT support to all departments and field offices.
  • Attending LAN and ensuring connectivity all the time
  • Managing the server.
  • Update user accounts on the network domain.
  • Report and make recommendations on an effective office IT system.
  • Provide training and administrative support to end users.
  • Maintain a knowledge base of reoccurring issues & their associated fixes whilst investigating root causes.
  • Carry out daily operational tasks, user administration, housekeeping tasks and system monitoring to ensure the effective operation of IT systems and facilities.
  • Carry out IT installations, implementations, configuration & roll outs & other technical duties as required.
  • Produce and maintain technical and procedural documentation as required.
  • Advise the IT Director of any planned IT Changes and assist in providing ideas back to the IT Director of improvements that can be made within the corporate office both through IT Process and new technology
  • Serve as primary technical implementation point of contact for ANAPA’s IT requirements.
  • Provide training on various applicable software to internal and external users.
  • Provide demonstrations to potential, new, and existing customers
Job Specifications

 

 Minimum Qualifications

Degree qualified in IT or related field.

Experience

· At least 3 years professional experience of practical IT management.

Specific Knowledge, Skills and abilities Required.

· Internet & routing protocols
· Understanding of Cloud Computing
· Network Security and Architecture Experience
· Microsoft Windows
· Active Directory and similar tools
· PC and Printer Hardware
· Microsoft Office, Outlook
· Networking Protocols/technologies
· Server Administration Self-starter with the ability to work with limited supervision.

Personal Qualities/Attribute

  1. Ability to handle multiple tasks at any one time and prioritize effectively.
  2. Ability to respond as needed within an appropriate timeframe.
  3. Analytical thinker with ability to solve problems and seek support/help when needed.
  4. Ability to work both within and across teams to ensure work is completed with appropriate input from others.
  5. Ability to make decisions on work issues that impact the successful completion of tasks.
  6. Ability to work calmly & effectively under pressure to tight deadlines.
  7. Strong organizational and interpersonal skills.
  8. Ability to work in a challenging environment, under high pressure and ability to cope with tight deadlines.
  9. Ability to work independently, prioritize work assignments, meet deadlines, and exercise professional judgment in a team set up.

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