Insurance Claims Officer

POSITION: INSURANCE CLAIMS OFFICER

KEY RESPONSIBILITIES

• Receive, register, assess, and process insurance claims in accordance with company policies and procedures.
• Investigate claims to determine validity, extent of liability, and settlement amounts.
• Liaise with clients, brokers, service providers, loss adjusters, and assessors on claims matters.
• Ensure timely, fair, and accurate claims settlement in line with service level agreements.
• Prepare claims reports, recommendations, and settlement proposals for approval.
• Detect and report fraudulent or suspicious claims in accordance with internal controls.
• Maintain accurate and up-to-date claims records and documentation.
• Ensure compliance with regulatory requirements and company claims guidelines.
• Provide quality customer service and clear communication throughout the claims process.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s Degree in Insurance, Business Administration, Law, Finance, or a related field.
• Professional insurance qualification (e.g., ACII, Dip ClI, or equivalent) will be an added advantage.
• Minimum of 2 years’ experience in insurance claims handling with high level of integrity
• Sound knowledge of insurance principles, policy wordings, and claims procedures.
• Strong analytical, investigation, and problem-solving skills.
• Good written and verbal communication skills.
• Confidentiality, and attention to detail.
• Proficiency in Microsoft Office applications and claims management systems.

PERSONAL ATTRIBUTES

• Ability to work under pressure and meet deadlines.
• Strong interpersonal and negotiation skills.
• Customer-focused with a high level of professionalism

Interested applicants should send their letters with a detailed Curriculum Vitae with three (3) traceable referees to: recruitment@nicogeneral.com not later than 2nd January, 2026.