Team Leader Forex Bureau

Applications are invited from suitably qualified and experienced candidates to fill the following vacant positions tenable in National Sales Department and the Forex Bureau.

TEAM LEADER FOREX BUREAU – FOREX BUREAU

Reporting to the General Manager Forex Bureau, the successful candidate’s responsibility will be to lead and inspire a team of Tellers to deliver consistent and exceptional customer service whilst maintaining a high level of integrity and compliance to processes and procedures.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The successful candidate will be responsible for the following, among other responsibilities:

• Supervise tellers to ensure excellent customer service and efficient transactions.
• Authorize referrals within set limits and escalate higher-value transactions as required.
• Handle and escalate unresolved cash-related customer queries within set timelines.
• Monitor and manage teller productivity, service quality, speed, and accuracy.
• Identify and pursue cross-selling opportunities to drive sales.
• Lead and coach tellers to achieve sales targets and improve product knowledge.
• Ensure adherence to cash handling procedures, security protocols, and compliance standards.
• Oversee proper functioning of teller equipment and tools.
• Verify KYC and AML compliance for transactions and report suspicious activities.
• Ensure proper execution of foreign currency sales and purchases.
• Provide customers with information on Forex products and services.
• Balance foreign currency holdings daily and verify cash transactions.
• Balance foreign currency holdings daily and verify cash transactions.
• Verify and submit Forex documents to the Operations Manager.
• Assess staff performance and arrange necessary training or corrective actions.

QUALIFICATIONS AND EXPERIENCE

• Degree in Banking, Finance, Economics, Business Administration, Accounting or equivalent.
• Four (4) years’ experience and knowledge in Service Centre operation activities, terminology and

SKILLS AND COMPETENCIES REQUIRED

• Ability to manage and develop staff.
• Clear verbal and written communication and ability to prepare accurate reports.
• Ability to plan and organise in line with job requirements.
• Ability to analyse and solve work related problems to achieve the correct outcomes.

Candidates meeting the above minimum requirements and are interested in the job should send their applications and up-dated CVs with names of three (3) traceable and reputable referees, and copies of certificates, to recruitment@nbs.mw, clearly marking in the subject line the position applied for.
The closing date for receiving applications is Tuesday, 8th April 2025. Only short-listed applicants shall be acknowledged.