ICT Officer

Saint John of God Hospitaller Services Malawi is a non-profit faith-based healthcare organization established in 1994 to contribute to the development of health for all Malawians including the vulnerable, marginalized, and excluded groups. With its operations in both Lilongwe and Mzuzu, St John of God Malawi is a key provider of tertiary and community-based mental health promotion and care; early intervention services, special needs and inclusive education for children with both intellectual and physical disability; vocational training for orphans & vulnerable youth including those with a disability; health care and ancillary services for older persons; psychosocial counselling, stress, and addiction management services; rehabilitation of street children; self-help group approach for women empowerment and tertiary level training in Psychiatric Nursing, Clinical Medicine- Psychiatry & Mental Health, Psychosocial Counselling and General Nursing.

Saint John of God Hospitaller Services would like to recruit an ICT Officer for a position based at its facility in Mzuzu.

The Position

Reporting to the Senior ICT Officer, the ICT Officer will be responsible for managing and maintaining the organization’s information and communication technology systems, including network administration, troubleshooting computer and network issues, ensuring data security, implementing new technologies, providing user support, and aligning ICT strategies with overall business goals; essentially acting as the primary technical support for all ICT related operations within the organization.

Responsibilities (which include, but are not limited to)

• Network & Infrastructure Support: Maintain and troubleshoot the organization’s LAN/WAN, internet, and intranet systems, including wired and wireless networking equipment.
• Hardware & Software Management: Diagnose and resolve issues related to computer hardware, software, and operating systems.
• Hands on experience with Server operating systems (Windows and Linux).
• Create, manage, and modify organizational databases as needed.
• Design, develop and implement effective digital tools and information systems to support core organizational functions.
• Design, develop and manage the organization’s website and liaising with the service website host to ensure the site is up to date at all times.
• Provide technical support for financial management systems such as Sage Accounts.
• Email & Communication Tools: Configure and manage email accounts for staff, ensuring seamless functionality in Microsoft Outlook.
• Data Analytics & Reporting: Assist in data collection, analysis, and reporting by generating statistical reports for program teams and leadership.
• Cybersecurity & Data Integrity: Implement and maintain network security measures, data integrity protocols, and backup procedures.
• User Support & Training: Provide technical support and training to staff, students and system users, ensuring smooth operations.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or a related field.
• At least three (3) years of experience providing IT support in a dynamic office environment.
• Professional Certifications such as A+, Network+, Cisco Networking, or Database Administration are an added advantage.
• Proficiency in at least one or two programming languages (Java, C++, Python).
• Experience with web technologies and frameworks, including SQL, JavaScript, HTML5, CSS, and PHP.
• Bonus points for experience with Software development, databases management and web development
• Excellent communication, planning, and organization skills
• Good analytical, interpersonal, and problem-solving skills
  Sober and good time management skills
• Strict adherence to our Child and Vulnerable Adult Protection Policy.

Applications with detailed Curriculum Vitae, cover letters, references, and names of three traceable referees with email addresses should be submitted to the following addresses:

Chief Executive Officer,
St. John of God Hospitaller Services,
P.O. Box 744
MZUZU
Email: recruitment@sjog.mw

Closing date: Friday, 21st February 2025.