Malawi Union of Savings and Credit Co-operatives ("MUSCCO")
The Malawi Union of Savings and Credit Co-operatives (“MUSCCO”) is a national democratically controlled apex body of Savings and Credit Co-operatives (“SACCOs’) established on 15th September, 1980. The mission is to promote the sustainable growth and development of financial Cooperatives and their members through cost-effective inclusive programming. MUSCCO is a member of the World Council of Credit Unions and a continental body, known as African Confederation of Cooperative Savings and Credit Association (ACCOSCA).
Aligning with its 2024-28 Strategic Plan, the Union has been mandated to operate through three independent companies namely: The MUSCCOCorporate (responsible for advocacy, promotion and co-ordination of the SACCOs in Malawi) The Cooperatives Development Institute -CDI (focusing on Technical Support and Capacity Building for SACCOs, Research and Development and, The Central Finance Facility- CFF, a regulated and licenced financial intermediary for SACCOs. This has necessitated creation of vacancies to be filled within first quarter of year 2025.
The Union invites applications from suitably qualified persons to fill the vacant positions of Information Technology (ICT) Communication Coordinator, in its establishment.
INFORMATION COMMUNICATION & TECHNOLOGY COORDINATOR
Position: ICT Coordinator
Location: MUSCCO Head Office, MUSCCO House, Lilongwe
Reports to: ICT Manager
Provides supervision to: NA
Effective Date: 1st March, 2025
General
The ICT Coordinator Supports information communication technology (ICT) systems and users, install computer systems and software, and maintains computer networks and connectivity.
Assist in driving business innovation and efficiency in the Union for seamless processes, services and product development.
Duties and Responsibilities
- Provides ICT support, training, and orientation for new technology users
- Offers troubleshooting, support, and repair when ICT equipment or networks malfunction
- Provides phone, live chat, or in-person support, depending on the organization’s scope
- Asks directed questions regarding equipment and networks to assess ICT issues
- Follows scripts to provide effective and well-tested support
- Walks clients through solutions to solve problems and directs questions to supervisors or specialists when necessary
- Demonstrates great customer service skills, listens carefully, and exercises patience
- Maintains records of hardware and software inventory
- Assists with maintaining information security through controlled hardware or software installation and staff education
- Works with a team of installation, network, security, website updating and support specialists
- Follows emergency plans for equipment, power, or security failures when necessary and protects data and security
- Advances knowledge of current technology and assists in development of innovative business solutions
Qualifications & Experience:
- Bachelor’s Degree in computer science, information technology, systems technology, etc. and at least three years of relevant experience or Diploma in related field with 5 years of relevant experience;
- Demonstrated familiarity with software and hardware needed to support financial services institutions;
- Proven experience with set up and operation of successful financial services systems;
- Proven experience with set up and operation of database applications
Remuneration:
The successful candidates shall be offered a negotiated performance related contracts for one year (with an opportunity for two additional years) The Union will offer an attractive salary, benefits and gratuity package commensurate with the seniority of the position.
How to apply:
Candidates meeting the above qualifications and experience should include the following in their application: detailed Curriculum Vitae with names of three traceable referees, a covering letter and copies of certificates to the address below:
The Chief Executive Officer,
MUSCCO Limited,
MUSCCO House,
P.O. Box 651,
LILONGWE
And,
send your application to hr@muscco.org not later than 16.00 pm on Friday, 7th February 2025. Only shortlisted candidates will be acknowledged
MUSCO is an equal opportunity employer committed to inclusive hiring and dedicated to diversity in its work and staff.
Only short-listed applicants will be acknowledged