Mobile Money Operations Officer

WorkForce Recruitment Services

JOB ADVERT

Our client, a leading telecommunication Service provider is looking for an energetic, aggressive, and self-motivated and result oriented individual to join its team in the position mentioned below :

MOBILE MONEY OPERATIONS OFFICER

To Successfully support the Mobile Money department in ensuring compliance with agreed guidelines to deliver the best customer experience & ensure revenue maximization & cost targets are met.

REPORTING TO THE OPERA TIONS MANAGER , THE ROLE WILL BE RESPONSIBLE FOR:

  • Monitoring system uptime

Conduct daily health to check if all services are functional and right notifications are being  sent to customers

  • Conducting trainings
     o Conducting system user training for partners using the Merchant Interface and or bulk payment system.
  • Dealer / Agent creation

o Registering new Dealers/ Agents in the system and support them in their day to day activities

  • Compliance issues
     o Modifying user details after verifying with the respective customers and Reporting any flout in compliance issuesSystem user creation/ modification
     o  Creation of system users and modification of users based on approved forms
  • Customer queries
     o Handling customer complaints and escalating issues beyond TAT according to the Airtel Money escalation matrix

RELATED JOB REQUIREMENT / QUALIFICATION

Educational Qualifications & Functional / Technical Skills

  • Bachelors’ degree in any relevant field
  • Proficient in Microsoft office, Records Management, Customer care etc
  • Excellent knowledge in customer experience discipline/professional
  • Able to work under high stress with short term targets and objectives
  • Able to handle, prioritize, multiple projects simultaneously
  • Able to operate in performance driven organization Knowledge of English and vernacular.

Relevant Experience (Type of experience and minimum number of years)  

  •  Not less than three years’ experience in customer service delivery
  • Understanding of the mobile financial industry

Other requirements (B ehavioural etc.)

  • Team Player,
  • Ability to work with minimal supervision
  • Integrity
  • Hard working
  • Flexible to work odd hours
  • Able to operate in a minimum supervision.
  • Self-motivated, enthusiastic, energetic
  • Attention to detail
  • Confident, assertive

Suitable candidates are required to send their Applications & Curriculum Vitae to applications2.workforce@gmail.com by 26th June,2024; addressed to the Human Resources Manager.

Please note that only shortlisted candidates will be contacted