Our client, a leading telecommunication Service provider is seeking energetic, aggressive, and selfmotivated and result oriented individuals to join its team in the position mentioned below to work under its IT Department:
JOB DESCRIPTION
| KRA | Weight | Responsibility | Measure |
| 1 | Operational stability of shop applications | 30% | - Shop applications and devices availability of 100% for all shops including troubleshooting
- Network connectivity troubleshooting for the shops
- Shop visitations for proactive equipment maintenance
| Shop System availability report |
| 2 | Business Services Support | 25% | - User applications support
- Support, resolution and following up of all incidents and service requests logged by users on JIRA for EUS within 24 hours
- Updating correctly of all end user devices including those decommissioned in Asset Register
- Tracking and reporting performance of VIP end user devices weekly
| Reports |
| 3 | IT Office Support | 25% | - Installations and upgrading of IT equipment and systems such as LAN, Printers, Servers, Laptops and desktops
- Ensuring that all end user devices are loaded with correct version of OS, applications, DLP, CS, SCCM and SEE and are all reporting 100%
- Assist with cleanliness of cabling and equipment in the Server Room
- LAN and WIFI support
- Ensure users comply to the Information Security policy
- Take training initiatives
| Daily Dashboard and Compliance |
| 4 | IT Projects Support | 20% | - Provide support for IT projects including SIT, pre-UAT and Go Live
- Ensure that all project for end user equipment are done within the project timelines
| Project delivery timelines |
Reporting and Education
Reports to IT Operations Manager, Airtel
Qualification: Diploma/Degree in IT Experience: 2 years in busy IT environment Duty Station: Lilongwe Head
Applications should be sent to: applications2.workforce@gmail.com by Thursday 27th June 2024 close of business. Note: Only shortlisted candidates will be engaged.
