DAI
CONSULTANCY ADVERT
USAID MALAWI GOVERNANCE FOR SOLUTIONS (GfS)
IT Officer- ICA
POSITION IT Officer -Independent Consultant Agreement (ICA)
PERIOD OF PERFORMANCE: July 2024- December 2024
BASE OF OPERATIONS: Lilongwe, Malawi
GRADE: 7
POSITION REPORTS TO: Chief of Party
1. Project Background
Through the Malawi Governance for Solutions (GS) Activity, USAID seeks to build on the incremental gains in decentralization and associated service delivery improvements, with the understanding that to make the significant leaps now required for Malawi to meet its own development goals— in the face of a fast-growing, young population— a bold, adaptive, and sustainable approach is required. To successfully remove critical bottlenecks and diffuse effective governance practices, DAI will deploy a locally driven approach-Facilitate, Catalyze, and Scale- drawing on Problem Driven Iterative Adaptation (PDIA) as a core methodology. Through the Facilitate, Catalyze, and Scale approach, DAI will help local stakeholders to tackle the root causes of service delivery failures through best-fit solutions and offer demonstrative models based on positive deviance. Through both process-orient-ed facilitation and the provisions of technical support and grants, GiS will foster stable, resilient, and more self-reliant partnerships that best position local communities to address their own challenges and contribute to the trajectory of Malawi Vision 2063.
2. Objectives of the assignment
The IT Officer (ICA) will be responsible for oversight of IT needs for the activity office, including system installations, maintenance support, and technical advice. The IT Officer is responsible for ensuring that DAl established standards set by the DAl home office are followed and that proprietary activity solutions are fully functional, efficient, and cost effective. The IT Officer provides user support and manages relationships with outside System Support Companies (as needed).
The IT Officer will ensure that proper backup and restore procedures are followed, maintain network security (antivirus and communication devices), and that end users have access to shared files, printers, and email. When needed, he/she will also be responsible for conducting IT assessments and preparing reports for grantees and activity partners per DAl Technology standards to ensure that appropriate solutions (equipment, software, and services) are proposed and provided to ben-eficiaries.
3. Tasks & Responsibilities
- Local network maintenance and installation (cabling, switches and NIC configuration, TCP/P, NAT, TCP/P printing, windows network and domain services on TCP/IP)
- WAN connectivity and maintenance (internet connection and services and devices configuration and maintenance)
- Configure stait laptops
- Be the IT Phase 1 reviewer of project office IT local procurements ie wiring and cabling require-ments, ISP services and provide technical specifications for these local procurements under the guidance of DAI technology.
- Troubleshoot ad hoc IT requests for support in the field, including Gis equipment, mobile phones, laptops, etc.
- Server and server application maintenance (hardware integration, Windows 2012/2016/2019 server maintenance, Hyper-V, WSUS services, antivirus maintenance and monitoring, backup services)
- Client computer hardware and application installation, configuration, and maintenance (laptops, desktops, MS Windows 10 Pro, MS Office Suite, IBM/HCL Notes, 0365 general use and trou-bleshooting, and antivirus installation and troubleshooting)
- User support and training
- Management and supervision of support provided by local companies (ISP or other providers or IT services)
- Regular communication with the Home office DAl Technology field projects IT Operations team regarding network, system hardware, and software changes/issues/updates and user registration, updates, and termination
- Provide assistance in procurement and evaluation of all technical equipment (including phones, copiers, etc., in compliance with DAI IT Standards and procedures
- Communicate with DAl Technology team regarding implementation of special features on the system
- Assist office managers in properly inventorying IT equipment
- Conduct IT assessments for beneficiaries and produce reports per DAl Technology procedures
- Prepare procurement specifications and SOWs for IT procurements per DAl standards
- Review all IT procurement requests in TAMIS
- Provide annual IT inventory and software audits
- Maintain a good knowledge and understanding of all policies and procedures set forth in the activity’s Field Operations Policy Manual and DAl Operations Manual
4. Qualifications
- Completed college education in relevant field and minimum 7 years of relevant experience in IT system administration, maintenance, and user support
- PC and Server support experience
- Knowledge of Windows Server & Windows Client operating systems
- Knowledge of Hyper-V visualization platform
- Knowledge of Windows network services: AD. DNS, DHCP, WSUS, Print and file sharing
- Experience with IBM Notes Client configuration
- Experience with Outiook client or 0365 services
- Knowledge of backup and restore services
- Physical and logical LAN and WAN infrastructure principles
- Communication equipment and VPN services
- No prior legal convictions for fraud or theft and no prior terminations for cause from a prior employer
- Demonstrated honesty, trustworthiness, initiative, and self-motivation handling all assigned tasks
- Must have English language proficiency, verbal and written
Women and persons of minority groups are encouraged to apply
Please apply before 20th June, 2024, using this link: