Client Relationship Officer

Vanguard Life Assurance (VLA) Company Limited is a fast growing locally registered financial services company which started its operations on 1st January 2001. Its line of business is the provision of financial security through Life Assurance investment solutions and other related financial services. It also has a subsidiary, Vanguard Pension Services Company Limited, which champions reputable administration of pensions.

We have job opportunities in our both Companies and, therefore, seek to recruit suitably qualified and experienced candidates for the following positions tenable at the head office in Blantyre:

Position: Client Relationship Officer (1 position)
Reporting to: Supervisor – Group Business
Direct Subordinate: None Contract Type: Full Time
Location: Blantyre

Position Overview:
The incumbent shall be responsible for building and maintaining positive relationships between the Organization and respective clients and ensuring that clients’ needs are adequately met, and concerns are effectively addressed.

Responsibilities and Duties:

• Manage client engagements to understand the needs, respond to inquiries, and provide relevant information about products or services.
• Manage debtors’ book.
• Reconciliations of premiums with finance department.
• Ensure client’s management and retention focus on building and enhance long-term relationships with clients.
• Ensure reports are compiled as required by legislation and Management,
• Manage general correspondence and queries.

Required skills and Attributes:

The incumbent must have the following skills and attributes:

• Competent computer skills
• Customer management skills
• Ability to use Microsoft office especially Excel and Word
• Teamwork
• Effective communication skills
• Strong work ethic and attention to detail
• Ability to work with minimal supervision.

Required Qualifications:

• Bachelor of business administration, marketing or equivalent.
• Diploma in Insurance
• A minimum of 1 year relevant work experience.

Qualified and interested candidates should apply to the address below, enclosing copies of relevant academic and professional certificates, and curriculum vitae indicating three names of traceable referees with valid telephone numbers and email addresses. All applications must reach the addressee by close of business on Friday, 8th March 2024.

The Human Resources Officer
Vanguard Life Assurance Company Ltd
Old Air Malawi Building
Robins Road
P.O Box 1625
Blantyre
OR
Email: recruitment@vanguardlifemw.com

“Vanguard Life Assurance Company Limited is an equal opportunity employer, so, all qualified applicants will receive consideration for employment on merit without regard to race, colour, religion, gender, tribe, disability status, or any other characteristic protected by law.”