Assistant Operations Manager

Smile Life Insurance Company Limited

Smile Life Insurance Company Limited is a well reputed financial services provider in Malawi providing Group Life Insurance Policies.

Smile Life Insurance Company Limited is looking to recruit a result oriented and technically competent individual to fill the vacant position of Assistant Operations Manager. The position is tenable in Blantyre. The successful candidate who will be accountable for quotations, scheme renewals, medical underwriting, reassurance, customer service and preparing various statistical reports and data; will report directly to the Operations Manager and will have the following as key duties and responsibilities:

KEY DUTIES AND RESPONSIBILITIES

  • Overseeing the operations of the business effectively and efficiently and delivering excellent services to policyholders, brokers and other stakeholders;
  • Effective utilization of human, financial and other company resources and build skills to build a robust succession plan;
  • Responsible for ensuring that Systems and Procedures set by the Company are adhered to at all times;
  • Responsible for ensuring that Reports and Statistical Data are done and submitted timely to Management, Clients, Reassurers, Actuaries, Regulatory Authorities and all relevant stakeholders;
  • Manage the business risks and ensure compliance with industry best practices and legislative environment;
  • Assisting with formulation, execution and achievement of business strategy;
  • Ensuring that operations Key Performance Indicators are being met;
  • Performing any other duties as may be assigned from time to time.

REQUIRED SKILLS, COMPETENCIES AND ABILITIES
• Strong Microsoft Excel skills
• Analytical logical thinker with good problem solving skills
• Ability to plan and organize in line with job requirements
• Strong Interpersonal Skills
• Ability to work on a wide range of deliverables at the same time
• Ability to work independently and meet deadlines.
• Excellent negotiation skills.

QUALIFICATIONS AND EXPERIENCE

  • First degree in Business Administration, Commerce, Economics or equivalent from any reputable and recognized university;
  • Those with a Diploma in Insurance (CII) shall have an added advantage
  • At least three (3) years’ experience in insurance industry;
  • A good understanding of life insurance business;
  • Willing and able to embrace Life Insurance as a career and commitment to attainment of insurance qualifications in an accelerated program.

Those interested should send their applications together with comprehensive Curriculum Vitae and at least three traceable referees to:

The Chief Executive Officer
Smile Life Insurance Company Limited
P. O. Box 1374
BLANTYRE
Or Email: smilelife@smilelifeinsurancemw.com

Closing date for receiving applications is 9th March, 2024. Only shortlisted candidates will be acknowledged.