Shop Executive

VACANCY ANNOUNCEMENTS

Applications are invited from suitably qualified candidates to fill the vacant position below:

 SHOP EXECUTIVE (1)

Reporting to the Retail Shop Manager, the Shop Executive will be responsible for providing leadership, including the overall performance and operational management of a TNM shop/shops.

Major Tasks and Responsibilities

• Manage shop staffing, employee performance to meet shop targets, and ensure that team members in the shop have adequate information to serve customers efficiently at all times.
• Analysis and evaluation of staff performance and team members’ training needs, including the facilitation of staff training.
• Oversee the overall financial management of the shop and adherence to set controls.
• Resolve customer issues as per Standard Operating Procedures; and analyze as well as report on customer issues reported to the shop, including the analysis of competitor activity within the shop’s catchment area.
• Provide customer service support to all walk-in customers and corporate customers
• Ensure adequate computers and other machines are always available for efficient information processing.
• Ensure that the required Standard Operating Procedures are in place and are communicated to shop staff and are effectively implemented in the shop.
• Manage facilities in and around the shop including shop ambience, branding, display of consumer merchandise, parking space and identification of shop premises.
• Facilitate the maintenance of a high standard of hygiene and security at all times.

Educational and Professional Requirements

• Bachelor’s degree in business administration, Marketing, Business Management or Accounting/Finance
• 2 years’ similar or related work experience.
• Ability to manage people, finances, and inventory; solve problems and influence a highly collaborative and proactive cross-functional team.
• Ability to develop a competitive strategy for the shop.
• Strong customer service, communication, and analytical skills.

RECRUITMENT PROCESS

Please note that TNM uses an ExamHub System for recruitment. Eligible candidates will be required to undertake a job-specific multiple-choice examination as the first stage of the selection process. Candidates who are successful in the examination will subsequently be invited for an oral interview.

APPLICATION PROCEDURE

Interested applicants are requested to submit their application letter and Curriculum Vitae (CV) to:

The Human Resource and Administration Director

Telekom Networks Malawi Plc

P.O. Box 3039 Blantyre

OR

Email: vacancy@tnm.co.mw

Applications must reach the Human Resource and Administration Director no later than Thursday, 15th October 2026

“TNM is an equal-opportunity employer; we say NO to child labour and promote decent work for all.”