Billing Assistant

The Lilongwe Water Board is a Statutory Corporation established in 1947 and re-constituted in 1995 under the Water Works Act (Cap 72). It is responsible for the provision of water supply and sanitation services to the City of Lilongwe and other surrounding areas designated as its supply area.

The Board is inviting applications from suitably qualified candidates of Malawi origin to fill the following position that exist within the Board

Job Title: Billing Assistant
Grade: LWB 8
Division/Location: Zone
Reports to: Senior Billing Assistant
Responsible for : None

Purpose of the job

To provide plant operation services

Key Duties and Responsibilities 

1. Processing paperwork and computer work to update user accounts.
2. Maintaining the water user database through processing meter reading paperwork
3. Capturing water user debit and credit data into a specialised water billing system.
4. Analysing billing summaries and reports;
5. Generating customer files for new connections
6. Filing water bill documents
7. Building the capacity of Water production in the Board at all levels
8. Demonstrating outstanding commitment to service delivery programs of the Board by personally identifying and reporting water bursts/leakages to the Customer Care Division, of which verifiable repair records shall be tendered to be used as one of the components for assessment during one’s performance appraisal time.

Minimum Academic and Professional Qualifications and Experience

Advanced certificate in Accounting / Diploma in Accounting

METHOD OF APPLICATION

Interested candidates who meet the above requirements should submit their application letters, copies of certificates and a Curriculum Vitae with details of three traceable referees and a copy of National ID not later than 20 October, 2026 to:

The Chief Executive Officer,
Lilongwe Water Board,
P.O Box 96,
LILONGWE.

Those that do not submit copies of certificates will not be considered for shortlisting and only shortlisted applicants will be acknowledged

Lilongwe Water Board is an Equal Opportunity Employer

Canvassing will Lead to Disqualification