Job Description The Contact Centre Manager is responsible for leading and managing all customer interaction channels to deliver an exceptional customer experience while achieving operational efficiency and business objectives. The role oversees three customer engagement teams: Call Centre Team Digital Customer Service Team Retail Customer Retention Team Responsibilities Contact Centre Operations Management Oversee day-to-day operations […]
Service Advisor (1 position – Blantyre) Required Qualification and Experience: Excellent customer service, interpersonal, and communication skills Strong organizational, decision-making, and problem-solving abilities Excellent negotiation skills Proficiency in MS Office Ability to work under pressure and manage multiple tasks Technical understanding of vehicles systems and maintenance procedures will be an added advantage. Diploma in Business […]