Programme Assistant, World Food Programme


The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


These jobs are found in Regional Bureaux (RBs), Country Offices (COs), Area/Field Offices (AOs/FOs). The job holders typically report to a Programme Policy Officer or the designate.
At this level, job holders are responsible for the completion of a range of specialized and/or standardized processes and activities requiring some interpretation of standard guidelines and practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other support staff. They work under minimum supervision, perform basic analyses and compile reports to support information consistency and smooth implementation of programmes/projects.


To perform specialized and/or standardized policy and programme-related processes and activities to support the effective delivery of assistance packages.

KEY ACCOUNTABILITIES (not all-inclusive)

Within delegated authority, Programme Assistant will be responsible for the following duties:

  • In consultation with activity managers draft, maintain and update SCOPE implementation plan when needed
  • Ensure that SCOPE activities are carried out in accordance with SCOPE implementation strategy
  • Organize regular meetings with key units to monitor SCOPE implementation progress
  • In collaboration with ICT unit maintain and keep track of inventory of SCOPE equipment and training materials required for each activity
  • Ensure beneficiary data quality and integrity by conducting regular sanity checks and proposing necessary actions where there are gaps
  • Assist in the deployment/dissemination of standard SCOPE materials such as tablets, software, applications, SCOPE cards, and training material
  • Coordinate with activity managers and Sub-Office focal points on planning and implementation of project activities using SCOPE platform
  • Provide technical support to field staff for WFP Cooperating Partners (CPs) and financial service providers (FSPs) including registrations and distributions
  • Organize SCOPE trainings including preparation of training materials in collaboration with activity managers, Cooperating Partners and financial service providers
  • Support activity managers with SCOPE intervention design, beneficiary registration and planning of distributions
  • Track distribution activities in SCOPE and bring any issues arising to the supervisor.
  • Gather SCOPE related issues from Sub Office, CPs and FSP and maintain issues databases at the CO level and follow up with CO SCOPE ICT team or SCOPE service desk depending on the nature of issues. Flag long-outstanding/ complicated issues to the attention of the supervisor.
  • Liaise with the Sub Office and CPs on monthly basis on new beneficiary enrolments and ensure printing of SCOPE cards for the beneficiaries in coordination with IT and Finance units.
  • Provide general office support including facilitating the implementation of Cash Based Transfer programme.
  • Perform other related duties as required.


Education: University degree in business administration, computer science, social sciences, information systems, or any related discipline.
Language: Fluency in both oral and written communication in English and Chichewa.


At least two years   professional experience in the planning, design, development, and implementation of development projects or any related area.



  • Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
  •  Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
  •  Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
  •  Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.


  • Look for ways to strengthen people’s skills: Trains junior teammates on new skills and capabilities.
  •  Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
  •  Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
  •  Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.


  • Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
  •  Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
  •  Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
  •  Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.


  • Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
  •  Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
  •  Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
  •  Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.


Capability Name Description of the behaviour expected for the proficiency level
Programme Lifecycle & Food Assistance Can facilitate implementation of food assistance programmes under guidance using basic understanding of principles and good practices of programme design, implementation and monitoring.
Transfer Modalities (Food, Cash, Vouchers) Demonstrates ability to facilitate, under guidance, food assistance programme implementation that deploys full range of transfer modalities with an understanding of basic principles guiding modality selection and implementation.
Knowledge of Specialized Areas Understands basic technical concepts and data andtheir relevance to food assistance programmes.
Emergency Programming Displays capacity to provide inputs into the development, implementation and realignment of high quality emergency programmes.
Strategic Policy Engagement w/Govt Understands and applies basic principles of engagement with government counterparts at the national or local level.


This section is optional to describe additional responsibilities & knowledge required for the specific job.


29 May 2018

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