Lilongwe Handling Company Limited (LIHACO)
VACANCY
INTRODUCTION AND BACKGROUND
Lilongwe Handling Company Limited (LIHACO) is a wholly Malawi Government owned commercial entity established in 2000. The core business of the company is to provide Airport Ground Handling and Travel Services to airlines and the travelling public at Chileka and Kamuzu International Airports. The Company is inviting applications from suitably qualified candidates to fill the vacant position at Kamuzu International Airport and Chileka International Airport.
Post: Passenger Services Assistant (LH8)
Responsible to: Passenger Services Supervisor
Responsible for: None
Key Duties and Responsibilities
- Attend briefing and debriefing meetings before and after flight arrival and departure
- Prepare check in counters, including displaying board
- Check in passengers and tag their baggage according to airline standards
- Issue a boarding pass to each seated passenger during check in process
- Weigh and tag passenger carry on/ hand baggage to comply with standard hand baggage weight of customer airline
- Ensure safety and security in all Passenger Handling operations/activities
- Detect, identify and control dangerous goods carried by passengers or crew in their checked in or cabin baggage
- Detect and address passengers with suspected communicable diseases
- Prohibit carriage of firearms in aircraft cabin
- Check for and collect from passengers oversized and overweight cabin baggage at boarding gate
- Weigh and tag overweight and oversized baggage collected for hold loading
- Pass to load control weight of overweight and oversized baggage collected at boarding gate
- Inform load control of duty-free goods loaded into aircraft hold for load control purposes
- Identify and deny boarding passengers who are under influence of alcohol
- Meet and dispatch flights as assigned by supervisor
- Make announcements as required by customer airline
- Complete bus trip forms, wheelchair forms and other forms as required
- Report hazards and safety risks during day-to-day passenger services operations.
Education Qualification
Minimum of Diploma in Hospitality Management, Tourism, Business Management or equivalent obtained from a reputable institution accredited by NCHE
Work Experience – 1 Years experience in customer service, hospitality, tourism or the aviation industry.
Abilities and Skills
- Excellent Communication and Interpersonal Skills
- Problem Solving
- Ability to work under Pressure
- Multitasking
Method of application
Applicants who meet the above requirements should submit an application letter, a detailed up to date Curriculum Vitae (CVs) specifying qualifications, experience, copies of certificates, contact details and three traceable referees in a sealed envelope to:
The Chief Executive Officer
Lilongwe Handling Company
P.O. Box 89
LILONGWE
The closing date for receiving applications is Friday 27th June 2025. Only shortlisted applicants will be acknowledged and invited for interviews.