WorkForce Recruitment Services
JOB ADVERT
Our client, a leading telecommunications company is seeking an energetic, aggressive, and selfmotivated and result oriented individual to join its team in the position mentioned below:
MOBILE OPERATIONS OFFICER
To Successfully support the Mobile Money department in ensuring compliance with agreed guidelines to deliver the best customer experience & ensure revenue maximization & cost targets are met.
REPORTING TO THE OPERATIONS MANAGER
THE ROLE WILL BE RESPONSIBLE FOR:
- Monitoring System Uptime
o Conduct daily health to check if all services are functional and right notifications are being sent to customers
- Conducting trainings
o Conducting system user training for partners using the Merchant Interface and or bulk payment system.
- Dealer / Agent creation
o Registering new Dealers/ Agents in the system and support them in their day to day activities.
- Compliance issues
o Modifying user details after verifying with the respective customers and Reporting any flout in compliance issues.
- System user creation/ modification
o Creation of system users and modification of users based on approved forms.
- Customer queries
o Handling customer complaints and escalating issues beyond TAT according to the Airtel Money escalation matrix.
RELATED JOB REQUIREMENT / QUALIFICATION
Educational Qualifications & Functional / Technical Skills
- Bachelors’ degree in any relevant field
- Proficient in Microsoft office, Records Management, Customer care etc.
- Excellent knowledge in customer experience discipline/professional
- Able to work under high stress with short term targets and objectives
- Able to handle, prioritize, multiple projects simultaneously
- Able to operate in performance driven organization Knowledge of English and vernacular.
Relevant Experience (Type of experience and minimum number of years)
- Not less than three years’ experience in customer service delivery.
- Understanding of the mobile financial industry.
Other requirements (Behavioral etc.)
- Team Player
- Ability to work with minimal supervision
- Integrity
- Hard working
- Flexible to work odd hours
- Able to operate in a minimum supervision.
- Self-motivated, enthusiastic, energetic
- Attention to detail
- Confident, assertive.
Suitable candidates are required to send their Applications & Curriculum Vitae to applications2.workforce@gmail.com by Monday 7th October 2024; addressed to the Human Resources & Compliance Officer.
Please note that only shortlisted candidates will be contacted