Internal Audit and Investigation Manager

Family Health Services


Family Health Services (FHS), formerly known as PSI Malawi, has partnered with the government of Malawi through the Ministry of Health (MoH) since 1994 in safeguarding the health of Malawians by using private sector approaches to reconfigure healthcare delivery – (i) through directly delivering innovative social and behaviour change communications, social marketing, and social franchising across a wide range of health areas including Reproductive Health, HIV, Malaria and water-borne disease prevention (ii) by playing a market facilitation role, approaching market challenges and opportunities with a system-wide lens that unlocks a self-sustaining market with multiple players that can prioritize, adapt and ultimately thrive without external assistance and funds.

While a local organisation with deep roots in Malawi, Family Health Services is globally connected; mainly through affiliation to Population Service International (PSI), a Washington DC-based non-governmental and non-profit making organization that boasts a global network of members across over 50 countries through which FHS continues to leverage capacities, learnings, and best practice to enhance activities in Malawi. To accomplish its mission, FHS is inviting applications from suitably qualified candidates to fill the following vacant position.


Reporting to: Head of Internal Audit and Compliance 

Job Summary

The position is responsible for evaluating the adequacy of systems of internal controls, compliance and conducting special inquiries and investigations. The position also provides insights and advice drawn from weak control areas identified in strategies being implemented by management. All activities are conducted in compliance with the FHS Internal Audit charter, Code of ethics and IIA Standards (IIA) and in conformances with applicable laws, rules and regulations, policies and procedures.

Specific Responsibilities:

Internal Audit and Compliance Activities

  1. Conduct risk assessment of FHS and complete risk based Internal Audit plan for the year under review, making timely changes based on risk matrix changes.
  2. Identify, assess, quantify and priorities risks during the Audit planning stage and develop a responsive Audit program (audit activities) to address the risks.
  3. Review and evaluate the adequacy of systems of internal controls of the organization and ensure that they are working effectively.
  4. Complete Specific Audit Assignments per Audit Plan by ensuring that proper documentation of the process and results of evaluation are in place
  5. Work with management to resolve issues identified through the audit process and ensure corrective Management Action Plans are timely and consistently completed.
  6. Review the reliability and integrity of Financial, operational and program information by ensuring that management considers all internal controls in place.
  7. Compile Audit reports that summarize audit Findings and observations that form the basis of conclusions and submit the report to the Head of Audit and Compliance.
  8. Conduct both entry and closing audit conferences with process owners and management to debrief them on incoming and emerging issues respectively.
  9. Carry out orientation sessions with new staff on internal audit and investigations by sharing prior updates and articles on lessons learnt.
  10. Follow up prior Audit issues with clients and ensure Management Action Plans are completed through ASANA platform. Discuss potential risks on incomplete issues.
  11. Walk through audit clients on how they can close audit issues in ASANA platform, extend use of ASANA to connect with staff on the audit processes.
  12. Manage resources effectively and efficiently during the audits and investigations

 Special Audits and Investigations 

  1. Carry out special enquiries and investigations for the organizations as they arise.
  2. Plan for an investigation to ensure that adequate steps are identified to address the risks and evidence unveiled
  3. Document investigations result with evidence on file that form the basis of conclusions to be shared with management
  4. Carry out enquiries, investigations, interviews, analysis, evaluations to identify any malpractices perpetrated by individuals or a group of people through collusion
  5. Compile an investigation report with results based on conclusions and evidence obtained through the investigation process and submit to Head of Audit.
  6. Make recommendations where necessary to strengthen the systems of internal controls of the organization.
  7. Submit an investigation and special Audit report to Head of Internal Audit and Compliance for management action.

Qualifications and Experience: 

  1. Bachelor’s degree in accountancy/Audit or in any related field along with computer literacy preferably advanced Microsoft office, Knowledge of ASANA software is an asset, with a minimum of 3 years Audit and Investigation work experience at managerial level.
  2. A certification in Internal Audit or Fraud Investigations e.g., CIA, CRMA or ACFE is an added advantage. Must be an active member of the Institute of Internal Auditors in Malawi.

 Key competencies

  1. Good experience in internal Auditing and investigation and an understanding of the environment of the cooperating partners, public sector, NGOs, and private sector.
  2. Clear understanding of the Social-Economic dynamics of the Country
  3. Have a good understanding of different donor requirements and procedures
  4. Excellent oral and written communication skills
  5. Risk analysis (a need to understand the rules and regulations, policies, and procedures)
  6. Understanding of Internal controls, continuous assessment and introducing new ones.
  7. Innovative ways of closing the loop on fraud and unethical dilemma
  8. Be self-starter, effective team player and demonstrated verifiable resultoriented track record

Mode of Application

Qualified candidates with the specified qualifications and experience should submit their electronic application letters and updated CVs with names and contact details of three traceable referees, through indicating the job title for the position you are applying in the email subject line. All applications must be submitted by 11th July 2024 to The Head of Human Resources, Family Health Services, Box 30132, Lilongwe.

Family Health Services is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of religion, color, sex, age, disability, sexual orientation, marital status, personal appearance, political affiliation, family status or responsibilities, ger identity, or expression, pregnancy, or related medical conditions. Family Health Services maintains zero tolerance for child abuse, sexual abuse, or exploitative acts or threats by our employees, consultants, volunteers, contractors, or anyone associated with the delivery of our programs and services and takes seriously all complaints of misconduct brought to our attention.


Family Health Service has become aware of scams involving false job offers. Please be advised: Family Health Services will never ask for a fee during any stage of the recruitment process. All active jobs are advertised directly in the newspapers or on vetted career websites. Official FHS emails will always arrive from a email address.

Please report any suspicious communications to If you are suspicious of anything, please report through  email to or;  or write a letter to TipOffs anonymous, P.O. Box 1726, Blantyre; or call/send SMS using Airtel/TNM/Access to 847