I.T Officer

VACANCY ANNOUNCEMENT

Baylor College of Medicine Children’s Foundation – Malawi (BCMCF-M) is a not-for-profit organization working in partnership with the Malawi Government in the health sector. Our Mission is to provide high-quality, high-impact, highly ethical pediatric and family-centered health care, health professional training and clinical research, focused on HIV/AIDS, tuberculosis, malaria, malnutrition and other conditions impacting the health and well-being of children and families worldwide.

The Baylor-Tingathe program developed in 2008 initially responded to suboptimal uptake of PMTCT and pediatric HIV services in Malawi and has grown over the past 14 years to support the full cascade of HIV care and treatment services. The current CORE programming seeks to support the Malawi Government in achieving epidemic control, by providing client focused care to People Living with HIV from the time of diagnosis to linkage and full engagement in care. BCMCF-M’s CORE programming is funded by USAID, and is currently operating in 6 districts in Malawi; Mangochi, Machinga, Phalombe, Balaka, Salima and Lilongwe. BCM-CFM is seeking qualified candidates to fill the position of:

 Job Tittle: I.T OFFICER

 Location: Machinga Office

 District: Machinga

 Reporting to: District Lead

Position Description:

The IT Officer will design, implement and maintain the IT infrastructure for the district program.

Essential Duties and Responsibilities:

• Perform routine maintenance of entire IT infrastructure, hardware and software, including: servers, desktop and laptop computers, network switches, firewalls, internet connectivity, PaBX, cabling/network points.
• Design and implement backup systems for clinical operations that require IT systems to function (eg, backup procedures/server for the electronic medical records system).
• Troubleshoot and repair network and computer issues and enforce best practices and policies for network use.
• Perform routine backups, audit of systems, antivirus and software updates and ensure adequate internet connectivity through both implementation of suitable network policy and relationship with the ISP.
• Provide helpdesk services to end users.
• Perform and provide technical and software support or advice as required.
• Configure and maintain the telephone management system/PaBX (Nortel Networks).
• Maintain records of equipment condition.
• Create a schedule of regular evaluation of IT infrastructure.
• Participate in development of policies and procedures that affect use of IT equipment
• Monitor, evaluate, and track vendor performance
• Respond to staff service requests in a timely manner
• Ensure preventive maintenance is carried out in a timely manner
• Initiate interventions to solve problems with IT infrastructure
• Prepare annual plans and report performance to Baylor-Malawi leadership
• Continuously communicate with management and staff about the status of IT related systems
• Perform other related duties as assigned.

Competencies and Work Experience Required:

• Minimum of Bachelor’s Degree in Information Technology or any equivalent qualification in an area related to information technology (e g, computer science, software engineering, database administration, networking);
• Minimum of three years’ experience in IT field  with donor funded Organizations
• Strong communication skills
• Team player

How to apply:

How to Apply: Interested consultants should submit an electronic expression of interest by  23 May, 2025 via  apply.workable.com/tingathe. Only shortlisted applicants will be acknowledged.