Expert Client Coordinator (15 Positions) 1

Expert Client Coordinator (15 Positions)

mothers2mothers (m2m)

mothers2mothers (m2m) is an Africa-based NGO that unlocks the potential of women to eliminate paediatric AIDS and create healthy families across ten sub-Saharan African countries. m2m trains, employs, and helps empower women living with HIV to work as community healthcare workers in understaffed health centres and underserved communities. Through a peer-to-peer approach, these ‘Mentor Mothers’ deliver a range of health services, advice, and support to women and their families. Started in Cape Town, South Africa in 2001 with an initial focus on preventing mother-to-child transmission of HIV, m2m has innovated and built on its strengths and now provides family-centred support for a range of related health and social issues spanning pregnancy, birth, childhood, and adolescence. It also partners with governments and other NGOs on the adoption of its programme to spread the Mentor Mother Model and its benefits. m2m has a track record of scaling its services and proven impact. To date, m2m has reached over 11M women and children under two, and created more than 11,000 jobs for African women living with HIV. For more, visit

Job Title: Expert Client Coordinator
Organisation Levels: mothers2mothers -> m2m Malawi -> Programmes
Location: Blantyre – , BLT MW (Primary)
Type of position: Fixed Term Contract
Education: Diploma
Closing Date: 17/8/2020
Job Description

Description of Tasks / Key Performance  Areas

Conducting quality assurance and quality improvement exercised in all facilities
•    Conduct supportive supervision using standardised checklist (QA/QI Bio tool)
•    Participate  in facility-level QI meetings

Reviewing of data collected and submitted by Expert Clients
•    Sample PSSG records (register, minutes of meetings etc) for correct data
•    Ensure that the DHIS-2 tracker for virtual psychosocial support services is up to date
•    Ensure availability of tools and timely reporting by ECs
•    Compile weekly and monthly reports on program activities

Supervision, monitoring and reporting on facility activities
•    Liaise with the designated facility focal point person to check Expert Clients performance
•    Plan and coordinate a roster of Expert  Client work schedules
•    Manage any crisis at the site level and request assistance from facility on  ECs management as appropriate
•    Monitor Expert Clients  for signs or symptoms of stress or burnout; provide support or recommendations for referrals as appropriate

Site Financial , Administration and HR (25%)
•    Attend monthly Expert Clients  Coordinator meetings and communicate learning back to  Project Manager  and facility staff
•    Addressing personal and professional challenges being faced by ECs
•    Compile weekly and monthly statistics for each site and provide information to the Project  Manager
•    Ensure that all project funds are accounted for at site level by compiling financial records and monitoring expenditure in line with mothers2mothers procedures
•    Comply with all HR procedures  and orient Expert Clients  on policies,  procedures, and expectations of them in their day to day work

Job Requirements

Qualifications and Experience:
•    Minimum of Diploma in Health, Social Sciences or related field
•    3-5  years’ experience in health programme management
•    Licensed motorcycle rider 
•    Applied knowledge of M & E systems and tools
•    Excellent communication, time management skills, good reporting and writing skills
•    Demonstrated experience in maintaining strategic relationships with external stakeholders at multiple levels
•    Strong computer literacy (MS Word, MS Excel, MS PowerPoint, MS Outlook, Internet)
•    Good mentoring skills
•    Strong interpersonal and team building skills
•    Fluency in English and Chichewa
•    Ability to work independently, problem-solve collectively and innovatively
•    Fluent in English and Chichewa

mothers2mothers is an equal opportunity employer. We particularly encourage applications from people living with HIV and AIDS (PLWHA), people with disabilities, women and previously disadvantaged people. Competitive salary packages will be negotiable in accordance with m2m’s remuneration policies.

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