Manager, Enterprise Banking

Qualification and Experience Required

• First degree in Business Commerce or related field.
• 3–7 years’ experience in Banking, with a focus on Relationship Banking.
• Strong knowledge of bank products, regulations, systems, and processes.
• Proven experience in stakeholder engagement, business client relationship management, and leading teams.

Key Responsibilities

• Provide strategic leadership, coaching, and performance management to Business Bankers across Central and Southern Malawi, ensuring alignment with Enterprise Banking Strategy objectives and targets.
• Create and implement regional operational plans aligned with Enterprise Banking strategy, including workforce planning, resource optimization, and campaign execution to support business growth.
• Drive growth of the Enterprise Banking client portfolio, balance sheet, and income statement in alignment with strategic business objectives.
• Address high-level client queries and complaints, including credit arbitration and service gaps, to ensure a positive client experience.
• Manage risk for Enterprise Banking by aligning credit strategy, compliance, performance, and client-focused opportunities.
• Identify development needs, facilitate training and rotation opportunities, and maintain succession plans to build a high-performing and future-ready team.
• Oversee effective onboarding of clients and leverage client data to identify expansion opportunities and ecosystem-based solutions.
• Conduct regular regional visits and communication sessions for business development, cascading strategic changes, gathering insights, and ensuring consistent execution of the Enterprise Banking value proposition.