Malawi Legal Aid Bureau
The Malawi Legal Aid Bureau, established under the Legal Aid Act of 2010, is a national public institution mandated to provide legal aid to persons with insufficient means. In a bid to provide quality legal aid service to the nation, the Bureau invites applications from qualified candidates to fill the following vacant post:
Vacancy Number: LAB/1/24
Title: Information Technology Officer (1 Post)
Grade: Grade I
Responsible to: Senior Information Technology Officer
Salary: Salary range of Grade I in the Legal Aid Bureau
Duty Station: Lilongwe
Duties and responsibilities
- Installing, configuring, and maintaining hardware and software components of ICT infrastructure, including servers, networks, and peripherals
- Monitoring system performance and troubleshoot issues, ensuring timely resolution and minimal downtime
- Implementing and maintaining security measures to protect ICT systems and data from unauthorized access, malware, and other threats
- Managing user accounts, permissions, and access rights, ensuring compliance with security policies and procedures
- Conducting regular backups and disaster recovery procedures to safeguard critical data and systems
- Providing technical support and assistance to end users, resolving hardware and software issues and answering technical queries
- Collaborating with vendors and service providers to procure ICT equipment and services, ensuring cost-effectiveness and quality
- Developing and maintaining documentation of ICT systems, configurations, procedures, and troubleshooting guides
- Stay updated on industry trends and emerging technologies in ICT, and make recommendations for improvements and enhancements to our infrastructure.
- Planning and implementing ICT projects, upgrades, and migrations, ensuring minimal disruption to business operations
- Conducting periodic audits and assessments of our ICT environment to identify areas for improvement and optimization
- Training and mentoring staff on ICT best practices, security protocols, and proper use of technology tools and resources
- Monitoring and enforcing compliance with ICT policies, standards, and regulatory requirements
- Collaborating with cross-functional teams to support business initiatives and projects that require ICT expertise
- Participate in on-call rotation and provide after-hours support for critical ICT issues and emergencies as needed
- Any other duties assigned from time to time by relevant authorities
Requirements and Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or related field; professional certifications (e.g., CompTIA, Cisco, Microsoft) preferred.
- Proven experience in ICT support and administration, with a strong technical background in IT systems and networks
- Solid understanding of network protocols, security principles, and best practices.
- Proficiency in installing, configuring, and troubleshooting hardware and software components, including servers, routers, switches, and firewalls.
- Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure) is a plus.
- Knowledge of cybersecurity threats and countermeasures, with experience implementing security controls and measures.
- Strong problem-solving and analytical skills, with the ability to diagnose and resolve complex ICT issues efficiently
- A minimum of 2 years’ experience in a busy organisation
Mode of Application
Interested candidates should submit application letters, Curriculum Vitae with three (3) traceable referees and copies of professional certificates to the following address:
The Director
Malawi Legal Aid Bureau
1st Floor Shire Building, Off Paul Kagame Road,
P.O. Box 675,
Lilongwe.
All applications should reach the Director not later than 5:00 pm on 8th August, 2024.