Office Administrator 

Central African Wilderness Safaris

Job Title: Office Administrator

Location: Lilongwe, Malawi

Job Type: Full-Time

Hours: 9 AM – 5 PM, Monday to Friday, 2 Saturdays per month

About the Role:

We are seeking a detail-oriented and customer-focused Reservations Consultant to join our dynamic team in Lilongwe. This role is ideal for someone who is proficient in using reservation software, Quickbooks,  possesses strong Microsoft Office skills, and is adept at managing both IT and administrative tasks effectively.

Responsibilities:

  • Reservation Management: Handle all aspects of customer bookings including inquiries, reservation processing, and confirmation using various reservation systems.
  • Customer Service: Provide outstanding customer service by answering telephone calls and responding to emails, ensuring customer satisfaction and maintaining relationships.
  • Data Organization: Utilize Microsoft Excel to organize and manage booking data, customer details, and payment records efficiently.
  • Administrative Support: Assist in daily office tasks such as scheduling, managing correspondence, and supporting office management.
  • IT Support: Help maintain IT systems related to reservation platforms, troubleshooting issues as they arise to ensure continuous operational flow.

Qualifications:

  • Proven experience as a reservations agent or similar customer service role.
  • Strong proficiency in reservation software and Microsoft Excel.
  • Solid understanding of IT systems related to reservation management.
  • Excellent organizational and time management skills.
  • Exceptional communication skills, both verbal and written.
  • Ability to manage sensitive information with confidentiality and discretion.

Benefits:

  • Competitive salary package.
  • Opportunities for professional growth and development.
  • Pleasant and supportive work environment.

How to Apply:

Interested applicants should submit their CV and a cover letter explaining their suitability for the role to marketing@cawsmw.com  with the subject line “Reservations Consultant Application.”

We are committed to equal employment opportunities and value diversity at our company. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.