Passenger Services Assistant – 4 Positions

  • Full Time
  • Anywhere
  • Applications have closed

Lilongwe Handling Company Limited (LIHACO)

Introduction and Background

Lilongwe Handling Company Limited (LIHACO) is a wholly Malawi Government owned commercial entity established in 2000. The core business of the company is to provide Airport Ground Handling and Travel Services to airlines and the travelling public at Chileka and Kamuzu International Airports. The Company is inviting applications from suitably qualified candidates to fill the following vacant position.

Post:   Passenger Services Assistant – 4 Positions

Key Duties and Responsibilities 

  • Attending briefing and debriefing meetings before and after flight arrival and departure
  • Preparing check in counters, including displaying boards
  • Checking in passengers and tagging baggage according to airline standards
  • Issuing boarding pass to each passenger during check in process
  • Weighing and tagging passenger carry on/ hand baggage to comply with standard hand baggage weight of customer airline
  • Detecting, identifying and controlling dangerous goods carried by passengers or crew in their checked in or cabin baggage
  • Detecting and addressing passengers with suspected communicable diseases
  • Checking and collecting from passengers oversized and overweight baggage and cabin baggage at boarding gate
  • Passing to load control weight of overweight and oversized baggage collected at boarding gate
  • Identifying and denying boarding passengers who are under influence of alcohol
  • Meeting and dispatching flights as assigned by supervisor
  • Making announcements as required by customer airline
  • Completing necessary flight documentation including counting transit passengers

Education Qualification

Minimum of Diploma in Hospitality and Tourism, Business Management or any related field.

Work Experience


Method of application 

Applications which meet the above requirements should be submitted with a detailed up to date Curriculum Vitae (CVs) specifying qualifications, experience, certified copies of certificates, contact details and three traceable referees not later than Tuesday 21st November, 2023 to:

The Chief Executive Officer
Lilongwe Handling Company
P.O. Box 89

Only shortlisted applicants will be acknowledged and invited for interviews