IT Officer

United Nations Volunteers

Mission and objectives

The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. As the international community has committed to end hunger, achieve food security and improved nutrition by 2030, one in nine people worldwide still do not have enough to eat. Food and food-related assistance lie at the heart of the struggle to break the cycle of hunger and poverty.


IT department is one of the sections in WFP Malawi set up. The section offers IT related support to programmes. Under technical guidance from the IT Officer, the successful UNV IT Officer will be assigned varying IT-related roles in support of core WFP programmes.

Task description

Under the direct supervision of the IT Officer and the general guidance of the Head of Finance and Administration, the incumbent will perform the following duties: Providing first line of support to end users while ensuring that tasks are delivered within the agreed standards and deadlines. Assisting in the provision of standard IT training to users. Managing both hardware and software inventories, ensuring that all movements are tracked and obsolete. Configure IT equipment according to WFP corporate Standards Configuration and maintenance of VHF and HF radios. Providing technical assistance during meetings, training sessions and other corporate events. Ensure that staff have means of working at home. Assisting in the management, operations, and maintenance of the local Area Network (LAN), Wireless (WLAN) and Wide Area Network (WAN) systems. Assisting in management of IP telephone system

Eligibility criteria


27 – 80


Candidate must be a national or legal resident of the country of assignment.


Required experience

3 years of experience in : – Telecommunication (Radio operations) – Management of O365 environment – Hardware Maintenance – Basic knowledge in managing Local area network devices

Area(s) of expertise

Information technology


English, Level: Working knowledge, Required

Required education level

Bachelor degree or equivalent in IT related fields

Competencies and values

Professionalism: demonstrated understanding of operations relevant to WFP; technical capabilities or knowledge relevant or transferrable to WFP procedures and rules; discretion, political sensitivity, diplomacy and tact to deal with clients.

Integrity: demonstrate the values and ethical standards of the UN and WFP in daily activities and behaviors while acting without consideration of personal gains; resist undue political pressure in decision-making; stand by decisions that are in the organization’s interest even if they are unpopular; take prompt action in cases of unprofessional or unethical behavior.

Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; excellent interpersonal skills; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic, mixed-gender environment with sensitivity and respect for diversity.

Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment.

Planning and organizing: effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities.

Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff, volunteers, and counterparts coming from very diverse backgrounds; capacity to transfer information and knowledge to a wide range of different target groups.

Flexibility: adaptability and ability to live and work in potentially hazardous and remote conditions, involving physical hardship and little comfort; to operate independently in austere environments for protracted periods; willingness to travel within the area of operations and to transfer to other duty stations within the area of operations as necessary. Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards WFP’s mission and vision, as well as to the UN Core Values.

Apply Now