Information Technology Assistant

Full Time

Higher Education Students’ Loans and Grants Board

The Higher Education Students’ Loans and Grants Board (HESLGB) is a Statutory body mandated to facilitate provision of loans and grants to needy and deserving students that are pursuing higher education in accredited institutions of higher academic learning. HESLGB is also mandated to facilitate the recovery of loans from all former beneficiaries of student loans.

HESLGB is looking for qualified and highly motivated individuals to fill the following available vacancy at the institution:

Job Title : Information Technology Assistant
Grade : HES 7
Reporting : IT Officer

Job Summary:
The post holder will provide effective IT assistance across all aspects of business and will provide back-up and support to the IT Officer. The post holder will be responsible for supporting and maintaining
the Microsoft Server and Desktop operating systems, and Microsoft Exchange environment plus general maintenance of all IT-related hardware/software.

Key Responsibilities and Duties:

The duties and responsibilities will include:

• Escalating IT issues to the IT Officer where necessary;
• Managing backups and tape rotation;
• Diagnosing and resolving technical issues;
• Undertaking small to medium-sized IT projects as instructed by IT Officer;
• Providing desktop and server support;
• Supporting and maintaining MS Server/Desktops and MS Exchange;
• Ensuring that security and upgrades are applied and kept up to date on desktops and laptops;
• Authorizing Antivirus installation to all desktops and laptops;
• Finding faults in laptops and desktops;
• Reporting faults and maintaining logs on servers, desktops and laptops;
• Patching of network and phones, making of network cables where necessary;
• Ensuring that all logs for equipment and users are maintained;
• Ensuring that patches and upgrades are applied to core servers;
• Ensuring that all software purchased licenses are recorded and maintained;
• Exchanging server mailbox maintenance including archiving mailboxes;
• Setting up new users and disabling expired accounts in accordance with HR requirements;

Qualifications and Experience:

• Advanced Diploma in Information Technology or equivalent;
• A minimum of two (2) years relevant working experience;
• CCNA certification preferred;
• Knowledge and experience with Microsoft Server environment recommended;
• Good interpersonal and communication skills both oral and written
• Excellent time management.

Method of Application
All interested applicants in this category should send their application letters and detailed Curriculum Vitae including three traceable referees that includes previous employer, not later than Monday, 26th July, 2021 to:

The Executive Director
Higher Education Students’ Loans and Grants Board
P/Bag B417
Capital City
Lilongwe 3.
Or email:

Indicate the position you are applying for on the envelope or in your e-mail.

HESLGB is an equal opportunity employer and only shortlisted candidates will be acknowledged.

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