PABX Operator

Full Time

Malawi Revenue Authority (MRA)

The Malawi Revenue Authority (MRA), an organization entrusted with the assessment, collection, and accounting for tax revenues for the Malawi Government is inviting applications from suitably qualified and interested candidates for a job opportunity under its Administration Division.

Position: PABX Operator
Organizational Unit: Administration
Location: Head Office and Blantyre Port
Grade: F3
Reporting to: Administration Officer

Responsibilities:

  • Creating, updating, and distributing a call directory to all departments.
  • Answering, screening and forwarding calls in a professional and courteous manner.
  • Handling general phone inquiries about the Authority.
  • Directing external calls to designated departments or individuals. Transferring internal calls across departments and between staff.
  • Relaying written or verbal messages in a timely and accurate manner.
  • Scheduling routine maintenance and facilitate urgent repairs of PABX equipment. Faulty finding and rectification of minor telephones faults
  • Keeping records of calls placed and charges incurred.
  • Assisting in other administrative duties such as photocopying, scanning, faxing and emailing.

Qualifications & Experience

Candidates must have the following qualifications and experience:

  • Certificate or Diploma in Office administration, Secretarial work, or similar.
  • Malawi School Certificate of Education (M.S.C.E) with a credit in Mathematics and English Language
  • Previous experience as a PABX Operator or a similar role would be advantageous.
  • Exceptional ability in professional telephone etiquette.
  • Extensive experience with answering and directing calls, as well as relaying accurate messages.
  • Experience with office software such as MS Word, Excel, and Outlook, as well as printers, copiers, scanners, and fax machines.
  • Excellent interpersonal and communication skills.

Attributes and Competencies

  • Be a highly motivated, dynamic, mature and self-starter
  • Have high levels of confidentiality and work ethics such as honesty and trustworthiness
  • Have excellent communication and interpersonal skills
  • Be computer literate
  • Be able to work under tight deadlines.

Successful candidates before being appointed will undergo an extensive background check of their integrity. Only when the vetting exercise is favourable, the Authority shall make an offer. Interested candidates meeting the above criteria should submit their application letters, copies of certificates and updated curriculum vitae with three traceable referees to:

The Commissioner General,
Malawi Revenue Authority,
Private Bag 247,
BLANTYRE.

Closing date for receiving applications is 1st March 2021

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